Effective Date: 01-01-2020
At Kenmark ITan Solutions, we strive to provide high-quality IT products and services. Our refund policy varies by product category, as outlined below.
No Refunds & Returns
All computers, laptops, parts, and hardware products are sold as-is with no refunds or returns permitted after purchase.
Warranty: All hardware products are covered by the manufacturer's warranty only. Any warranty claims must be directed to the original equipment manufacturer (OEM). Kenmark ITan Solutions does not provide additional warranty coverage on hardware items.
No Refunds
Domain registration fees are non-refundable once the domain has been registered with the appropriate domain registry. Domain names are considered registered at the time the registry confirms the transaction, which is typically immediate. Please ensure your domain choice is correct before completing your purchase.
Refund within 30 Days
Hosting services are eligible for a full refund within 30 days of the original purchase date if you experience:
After 30 Days: No refunds will be issued for hosting fees after the 30-day window. However, you may cancel future recurring billing at any time to prevent charges for subsequent periods.
Prorated Refunds: In cases where service is discontinued due to violations of our Terms of Service, no refunds will be provided.
No Refunds on Completed Work
All web development, mobile app development, eCommerce solutions, ERP systems, and other custom IT services are non-refundable once the project has been delivered or work has been completed.
Why No Refunds? Development services involve significant time, resources, and expertise invested in creating custom solutions tailored to your requirements. Once the deliverables have been provided, we cannot recoup the costs associated with the work performed.
Project Satisfaction: We work closely with clients throughout the development process to ensure satisfaction. Revisions and adjustments are made during the project lifecycle. Before requesting development services, please ensure you have a clear understanding of your requirements.
To request a refund for eligible services, please contact us with:
Email: [email protected]
Phone: +91 98202 83097
We will review your request and respond within 3-5 business days. Approved refunds will be processed within 10-15 business days.
Kenmark ITan Solutions reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after any changes signifies your acceptance of the updated policy.
Thank you for understanding our refund policy. If you have any questions, please don't hesitate to contact us.